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Microsoft has a printing troubleshooter that can help to identify problems. Click the Fix it button, download and run the program, then follow the steps in the wizard. You can also open the Control Panel, Devices and Printers, right click the printer icon and select Troubleshoot.

Alternatively, perform the following steps
  1. Click the Start button and click Control Panel then Devices and printers. Double-click your printer.
  2. Look at the Status column to see if a print job has failed.
  3. Right-click the failed print job and select Cancel from the pop-up menu.
  4. Click Yes when asked to confirm
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